Customer service quality of Fake
College Diploma sites
Today in business a lot of companies
pay a lot of attention to customer care or after sales service in
addition to the quality of their product or service. Customers are
what keeps a business running and they should be properly looked
after. It does not matter if you provide a product of the highest
quality for the cheapest price if you do not give you customer the
due respect and attention. People would pay more if they know that
the business will listen to them and help them if they have any
problems with the product.
In online business I personally think that customer
service is an essential aspect. Usually there’s no physical
interaction between customers and the business except through the
web site, so their must be good mechanism in place to provide assistance
if the customers get into difficulty. That is why I have used this
criterion in my reviews.
What I looked for mainly was how long it took a
fake college diploma site to reply to an online inquiry or email
and how useful or helpful it was to the inquiry. Basically did they
help me solve my problem quickly?
Site |
Points
Awarded for |
Total
Points |
Grade |
Overall
Quality |
Price |
Turnaround
Time |
Customer
Service |
| Diploma Center
ND-Center |
57 |
5 |
8 |
6 |
76 |
A |
| Diplomamakers |
49 |
7 |
4 |
5 |
65 |
B |
| Phonydiploma |
32 |
7 |
6 |
7 |
52 |
C |
| Diplomasforless |
34 |
6 |
5 |
7 |
52 |
C |
| Diplomareplacementservice |
30 |
5 |
6 |
5 |
46 |
D |
| Diplomaservices |
25 |
7 |
8 |
4 |
44 |
D |
| Diplomasunlimited |
20 |
8 |
7 |
7 |
42 |
D |
| Backalleypress |
22 |
6 |
7 |
5 |
40 |
D |
| Noveltyworksdegrees |
13 |
9 |
9 |
9 |
40 |
D |
| Diplomasandtranscripts |
18 |
6 |
8 |
8 |
40 |
D |
| All the other sites |
18 |
7 |
9 |
5 |
39 |
F |
|
Points gained by the different
sites for customer service. (Given out of 10)
|
ND-Center which is ranked first
has an average customer service. They replied to my email query
within 2 days and it was vague and not very helpful but I must say
that this did vary considerably meaning sometimes I received prompt
replies to my queries and sometimes my emails were completely
ignored or I got an answer only after a couple of days. However
they are ranked first because of the overall quality of their product.
If they can improve on their customer service as well they can be
market leader in no time. Several other sites were better
than them. Noveltyworksdegrees scored the highest in this
criterion. They replied within 1 day and gave very descriptive answers
to my queries. Because of the poor quality of their products they
are ranked a dismal ninth place. Other sites usually replied within
1 to 2 days while some didn’t even bother to reply back.
Places like
Backalleypress did reply to you but it is always a very
non descript answer although
Phonydiploma did provide very
descriptive answers which gave details about their product offerings
plus Phonydiploma does have a contact number on there site and this
site along with
Diplomamakers are one of the few that offer this
service.
|
